Returns & Exchanges

KOOKAÏ Australia offers a flexible returns policy allowing you to return full-priced items within 21 days of purchase for a refund, exchange, or store credit. We are committed to ensuring you are completely satisfied with your purchase and the quality of our garments.

1

Initiate Return

Visit the KOOKAÏ online returns portal and enter your order number and email address to select the items you wish to return or exchange.

2

Package Your Items

Ensure all items are in their original condition, unworn, and with all tags attached before securely placing them in their original packaging.

3

Post Your Return

Download and print your pre-paid shipping label, attach it to your parcel, and drop it off at any Australia Post location.

4

Processing & Refund

Once our warehouse team receives and inspects your return, your refund or store credit will be processed within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing